Exchange & Refund Policy
.Exchange & Refund Policy
- You have the right to return or exchange items purchased within 14 calendar days of purchase under the following conditions:
- Returned items must be in their original packaging, new, unused and with Timeless Boutique tag still attached.
- Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Altered items from online and in-store purchase cannot be returend or exchanged.
- You have the right to receive your refund within 10 calendar days of your original request.
- Delivery charges for All orders are non-refundable.
Frequently asked question
We’re at Assima Mall – First Floor, Kuwait City. You can also shop online anytime at www.timelessboutiquekw.com.
Yes, we offer worldwide shipping. Delivery times and fees depend on your location, and you’ll see all options at checkout.
It depends on the season — normally around 5 days. You can always check the exact estimated delivery time at the checkout page before confirming your order.
You can return items within 14 days of purchase if they are unused, unworn, and in their original packaging. at our store in Assima mall branch.
Yes, if the size you want is available. Please visit us at Assima Mall to arrange the exchange. You can also check size availability by contacting us through WhatsApp at +965 5888 9542.
Our sizes followTimeless Boutique’s in-house size chart. We recommend checking measurements before ordering, as some styles may vary slightly.
Yes! All our pieces are designed and tailored in-house in Kuwait, ensuring unique designs and quality craftsmanship.
We produce our collections in limited runs and do not offer custom designs.